Want to reduce handle times and call volumes for connectivity issues?

In this eBook, you’ll discover:

The top call drivers about WiFi-connected devices in 2020

The challenges setup and connectivity calls present for support teams

Tips for improving support efficiency and reducing call volumes for these issues

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RouteThis Inc 2021

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Setup and connectivity issues are quite common with WiFi-connected devices. Unfortunately, these tickets are some of the most difficult and time-consuming for support teams to resolve.

29% of customers with setup issues end up switching to a different brand. Support calls for WiFi-related challenges can take anywhere from 20 to 30 minutes. The average cost of a WiFi-related support call is $26. 

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