Want to reduce WiFi support calls by 45%?

In this eBook, you’ll discover:

The benefits of self-service for ISPs and their subscribers

Why traditional self-service fails for internet performance issues

How ISPs can modify self-service offerings to prevent over 45% of WiFi support calls

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RouteThis Inc 2021


Self-service support is quickly becoming an essential component of the customer experience. And it’s not just good for customers; studies have shown that properly executed self-service options improve efficiency and reduce costs for support teams, too.

67% of customers prefer self-service to resolve their support issues over picking up the phone or sending an email.