Are in-home or WiFi issues depleting your support resources?

In this eBook, you’ll discover:

How to eliminate technical Q&A on WiFi support calls

 Ways to avoid repeat calls and unnecessary technician visits

How to offer an unmatched support experience to every customer, regardless of CPE

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RouteThis Inc 2021

As internet usage increases and IoT devices make home networks more complex, subscribers are turning to ISP support teams for help with everything from device specific connection issues to slow internet speeds.

Over 30% of broadband support calls are WiFi-related but existing processes for resolving these issues often lead to increased handle times and poor customer experience.