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No more negative reviews.
RouteThis empowers your agents to solve the most difficult WiFi issues within minutes, leaving your customers satisfied—every time.
Provide positive subscriber experiences worth sharing.
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subscriber experience
Here's what subscribers are saying
“This app gives me a great view into how my home WiFi is performing and allowed my ISP support rep to help troubleshoot my network and get it working better.”
- Doug Crandall
“The [RouteThis] app will give you much needed insight on the health of your home's wifi signals. It scans your network and will give very detailed information about your network and ways that you can improve it. It even knew that I was using a second access point for the upper levels of my home.”
- Garett Chapman
“I was having issues with low speeds and buffering video but this app was in my internet provider’s website and gave me suggestions to fix the internet. It is much faster now. Thanks!”
- Kirsten Wrangler
“Got sent to this tool by my ISP, and we used it to figure out why my Smart TV kept disconnecting. Was cool to see how the tech could prove it was the WiFi and not just tell me to restart the router like normal tech support.”
- Nicola Horsman
“My service provider had me run a scan using this app. Figured out what was going on and knew where the issue was right away. Very happy to get everything back online so quickly.”
- Vick H.
“This app actually works! I was experiencing problems with my blink camera system, and the blink support page recommended using this app. The app was easy to use and the directions were easy to follow. ”
- Mo Summers
How RouteThis transforms subscriber experiences
POWER TO THE SUBSCRIBER
Subscribers have more support options with our effective Self-Help tool. This means they can troubleshoot and resolve WiFi issues independently without contacting your support team.
GOODBYE TECHNICAL Q&A
When leveraging our network diagnostic tool, support agents will receive the necessary information they need in no time, eliminating the time spent interrogating your subscribers.
AN AGENT'S BESTFRIEND
We’ve automated resolution steps for faster support processes. No matter an agent’s level of technical ability, with clear, step-by-step resolution instructions, they can focus on providing customers top-notch service.
Good WiFi is good for business
of customers will share their good experiences with others
- Salesforce
72%
of consumers are influenced by word of mouth reviews when making their own buying experiences
- Dimensional Research
90%
of organizations believed they delivered a “superior experience” to their customers; however, only 8% of customers felt the same way
- Bain & Company
80%
Recommended reading
Provide 5-star customer service with RouteThis Self-help
Less friction, more autonomy, better WiFi connectivity and happier customers every time.
