Your action plan for reducing operational expenses
For ISPs, operational expenses (OPEX) should always be top of mind if you want your support team to be successful. But with WiFi access problems causing unnecessary expenses, the cost of supporting your subscribers can be difficult to manage. So how do you help your team build a better customer experience while reducing OPEX?
Research shows that 55% of consumers experienced daily problems with their WiFi in 2021. That translates to a lot of incoming contacts to your support center for what can be complex, time-consuming issues to resolve.
EBOOK
Score your performance now
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In this eBook, you’ll get access to interactive scorecards that help you determine:
How well you manage your team’s workload
How you can improve your support processes to reduce OPEX
How to prevent future issues for subscribers
