3 key steps to building profitable support teams

For ISP support teams, there’s a belief that creating an impactful customer experience comes at a cost to the bottom line. However, despite popular belief, research shows that support teams can, in fact, positively impact total profitability and even actively increase overall revenue. So how do you take your support team from a money drain to a monetary gain?

Businesses can increase their revenue above the market average by between 4% and 8% when they prioritize better customer experiences. — Bain & Company

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In this eBook, you’ll learn about:

Developing the right hiring and onboarding process

Equipping your team with the tools to resolve issues efficiently

Turning support calls into upsell opportunities