How does CPE fragmentation make WiFi unmanageable?

In this infographic, you’ll discover:

How CPE has been impacting ISP subscriber bases

Why this impact is problematic for ISP support teams

What your ISP can do to resolve this issue and deliver better experiences

RouteThis Inc 2021

For ISPs, visibility into the home network is the key to resolving in-home WiFi issues. With this visibility, ISP support teams can deliver faster, more effective resolutions, which translate into better overall processes and happier customers. But not all paths to visibility are equal. Existing strategies for managed WiFi are starting to introduce new problems for ISP support teams.

31% of inbound support calls for ISPs are for WiFi-related issues—and these calls cost up to $45 to resolve.


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