What does a WiFi certificate look like?

With RouteThis Certify, technicians can optimize the home network during installation for the best WiFi customer experience possible. WiFi certificates contain all the necessary home network information to help support agents identify and resolve connectivity issues—from home layouts and initial speeds to WiFi quality.

More importantly, WiFi certificates are proof of a successful WiFi installation and provide peace of mind that your subscribers will have the experience they expect without needing repeat visits from your technicians. With home networks constantly changing, RouteThis Certify ensures you get started on the right foot and educates your subscribers so that even when connectivity issues occur, you have all the tools you need to resolve the issue quickly and efficiently.

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Customer is excited about their new device, adding to 15+ smart home products in their household.

1 How can RouteThis Certify help your team?

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2

Customer tries to set up device but fails.

x

Negative brand perception

x

Risk of return

3

Spends two hours searching product website, YouTube videos and forums for a solution. No luck.

x

Support call volume increase

x

High call handle time

x

Difficulty troubleshooting

x

Churn risk

4

Calls support, on hold for 10 minutes. 25 minutes of troubleshooting. Agent suggests it's a WiFi issue. Customer argues other WiFi connected devices work fine.

x

Negative time to resolution results

x

Poor NPS scores

x

Reduced attach rates

x

Risk of churn

5

Customer returns product.

x

Time/resources for inspecting,
refurbishing, repackaging and restocking

x

Impacts on retail and/or dealer relationships

x

Shipping costs and restocking fees

x

Lost revenue on refurbished products

6

Customer receives a refund.
Leaves a negative review.

x

Lost customers — and revenue

x

Negative brand reputation

x

SEO impacts (poor reviews decrease search visibility)

The anatomy of a WiFi certificate

WiFi Certificate (noun)
wī-ˈfī / sər-ˈti-fi-kət

Definition of WiFi Certificate

A digital record of a WiFi installation that certifies the speed, signal strength, and set up of a subscriber’s internet connection.

PHOTOS

View photos of the home’s set-up so support agents can see the original layout and identify any changes that could be causing WiFi connectivity issues afterward.

SIGNAL MAP

Review WiFi speeds in each room so that agents can identify any speed discrepancies from an access point to a device and spot sources of connectivity issues.

SPEED AT ROUTER

See the signal strength from the start, so if a subscriber calls in with an issue and these numbers are drastically different, it’s easy to pinpoint the source of the problem.

MESH NETWORK PODS

Quickly determine how many pods were installed and where, so it’s easier to identify physical issues—like if a subscriber moved a pod or installed a blocking device.

From field technicians to support agents, RouteThis Certify can empower your entire support organization, prevent turnaround tech visits, and provide flawless WiFi connectivity to your subscribers from day one.