With over 31% of support calls being WiFi-related and 17% of these calls resulting in unnecessary technician visits, a lack of home network visibility remains a top frustration for ISPs.
Traditionally, providers have turned to CPE as a solution but research shows that the average ISP now has over 50 router models in use across their subscriber base. This fragmented router makeup makes it impossible to create consistency in WiFi troubleshooting—leading to inefficient support processes, increased costs, and unnecessary technician visits for WiFi-related issues.
Jason Moore
CEO and Co-founder, RouteThis
John Clark
Sales Engineer, RouteThis
Trish Ehlers
VP of Membership, Industry Affairs & Operations,
Fiber Broadband Association
Common trends that lead to challenges with CPE-based WiFi diagnostics
Benefits of a one-size-fits-all approach to WiFi visibility
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How to get full coverage into 100% of your subscriber base with CPE-agnostic solutions