Reducing costs:


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In 2021, almost 65% of broadband users contacted their ISPs for assistance with a WiFi issue. With each call lasting over 30 minutes and almost 20% of them resulting in expensive tech visits, it’s clear that WiFi-related calls are a huge drain on ISP support resources.

Given the significant advancement to WiFi technology over the past few years, we have to ask ourselves: Why are broadband service providers continuing to see an increase in support calls from subscribers with WiFi issues?

Jason Moore

CEO and Co-founder,

Mike Giannotta

Head of Product,

Claus Hetting

CEO & Chairman,

In this webinar, experts from RouteThis and Wi-Fi NOW explore:

Why better WiFi technology doesn’t always mean better WiFi QoE

Why existing self-service solutions don’t work for WiFi related issues

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Strategies and tools to help you deflect over 45% WiFi support calls

Self-service Wi-Fi troubleshooting for ISPs