Reducing costs:
Panel
WEBINAR
In 2021, almost 65% of broadband users contacted their ISPs for assistance with a WiFi issue. With each call lasting over 30 minutes and almost 20% of them resulting in expensive tech visits, it’s clear that WiFi-related calls are a huge drain on ISP support resources.
Given the significant advancement to WiFi technology over the past few years, we have to ask ourselves: Why are broadband service providers continuing to see an increase in support calls from subscribers with WiFi issues?
Jason Moore
CEO and Co-founder,
RouteThis
Mike Giannotta
Head of Product,
RouteThis
Claus Hetting
CEO & Chairman,
Wi-Fi NOW
In this webinar, experts from RouteThis and Wi-Fi NOW explore:
Why better WiFi technology doesn’t always mean better WiFi QoE
Why existing self-service solutions don’t work for WiFi related issues
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Strategies and tools to help you deflect over 45% WiFi support calls
