WHITE PAPER

The service provider support experience: A global look at what’s driving service provider support interactions

Managing the quality of experience (QoE) that subscribers receive is more of a priority for service providers than ever before—and research shows that priority starts with preventing and resolving WiFi issues. But our proprietary data shows it's easier said than done, thanks to issues like spiking numbers of connected devices, shifts in societal uses of home WiFi, and even a lack of plan rightsizing.

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