A smart home brand’s ultimate guide to surviving holiday support demand
Want to survive and thrive in the face of holiday demand? In this eBook, you’ll discover:
Why seasonal sales spikes directly impact support teams
What unanticipated costs your team could face
How to handle the holiday season without overwhelming support agents
Between Black Friday, Cyber Monday, and the holiday season, the last quarter of the year is a busy one for smart home brands. In 2022 alone, online shoppers spent a record US$ 9.12 billion on Black Friday, an increase of 2.3% over 2021. With annual sales numbers increasing by tens of millions every year, how can support teams keep up?
Since 2017, smart speaker manufacturers have
seen anywhere from 39% to 48% of their entire annual sales happen entirely within the last three months of the year.
EBOOK
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